Added on: 17th August, 2018 by Becky_45495
A national care watchdog has given a care home in Woking the seal of approval, with relatives and residents praising its caring and attentive team members.
The Care Quality Commission’s (CQC) report gave Care UK’s Kingsleigh care home, off Kingfield Road, an overall ‘good’ rating, following an unannounced inspection.
The care home was rated ‘good’ in all five categories for safety, effectiveness, caring, being well-led, and being responsive.
The report praised the home for providing residents with plenty of opportunities to participate in meaningful and enjoyable activities.
Books of conversation starters were available on the tables in the communal lounge which created opportunities for the team to learn about residents’ former lives and current interests. This initiative led to the discovery of one resident’s personal history of working with make-up, and the lifestyle co-ordinators at Kingsleigh are now planning to host a make-up masterclass.
The Care UK team had recently hosted a 1960s themed evening and a football themed night, both of which proved to be a huge success. One resident commented: “We have had some good entertainers in”, with a relative of a resident saying: “There is always something going on; music, quizzes, things like that. [The resident] gets involved with whatever is going on. They encourage people to be involved in things.”
Many people interviewed by the CQC inspectors commented on how Kingsleigh felt like a ‘home-from-home’, with a resident’s relative remarking: “This is very much [the resident’s] home and I feel very welcome visiting”. The team was praised for being kind, caring and supportive, with a resident saying: “I love it here. I am so happy with them [referring to the Care UK team]”, and another adding: “[The Care UK team] are very kind, very good”.
The Kingsleigh team was praised for their affection with people, with hand holding and hugs being given naturally. A visiting relative told inspectors: “I can't tell you how impressed I am. Everyone is so kind to [the resident]. [The resident] is being cared for very well.” The minutes from a recent residents’ meeting recorded people saying one of the best things about the home was: “We enjoy getting cuddles from staff as it makes us feel loved and wanted.”
Lunchtime is made a social occasion, with the team supporting residents in choosing where they wanted to sit for lunch. The team ensure they integrate fully into the residents’ lives, even going the extra mile to take their own lunch with the residents and chat about their day.
The home was praised for the variety of food on offer for residents to enjoy, which is freshly prepared by the home’s own chef depending on their preferences. Food is matched to people’s likes and dislikes, with one resident commenting: “The food here is really good and you get lots of choice.” Another resident preferred to stay up late, and wake up later in the morning, which the home fulfilled – even bringing them breakfast in bed.
Kelly Kelleher, home manager at Kingsleigh, said: “We are thrilled that our efforts to make Kingsleigh a true ‘home-from-home’ have been recognised by the CQC’s inspectors. Everyone here has worked incredibly hard to ensure a happy, caring environment, and you can really feel the buzz from residents and the team which I’m extremely proud of.
“Everyone here works incredibly hard to support residents with compassionate, person-centred care, and to receive a ‘good’ rating shows just how dedicated the team is at looking after every individual’s needs. I would like to say thank you for their hard work and dedication, which I know is also greatly appreciated by residents and their families.”
To assess service standards at Kingsleigh, the CQC’s inspector spoke with team members, residents, and their visiting relatives on the day of the inspection. They also reviewed the records and procedures already in place at the care home.
Kingsleigh care home has been designed to provide residential and specialist dementia care, as well as respite, and end of life care.
For more information on Kingsleigh, please call home manager Kelly Kelleher, on 0333 4343 048, or email email@example.com.
For more general information about Kingsleigh, please visit www.careuk.com/kingsleigh.